Beginning Friday, November 20, the Library will be open for curbside pickup and appointment-based services only. To book an appointment, please visit benlib.org/appt or call us at (630) 766-4642.
Please note that as of 11/20/20, Illinois is under Tier 3 Mitigation Measures as put forward by Governor Pritzker and the Illinois Department of Public Health (IDPH) to help combat a resurgence of COVID-19 and prevent uncontrolled spread.
In accordance with recommendations from the IDPH and Governor Pritzker, we encourage our community to stay home to mitigate the spread of COVID-19. Although the Bensenville Community Public Library is open on an appointment basis, we recommend the use of our contact-free services, such as curbside pickup and our online services, whenever possible.
Curbside Pickup & Appointment Hours
- Monday – Thursday | 10:00 a.m. to 8:00 p.m.
- Friday | 10:00 a.m. to 4:00 p.m.
- Saturday | Closed until further notice
- Sunday | 1:00 p.m. to 4:00 p.m.
Please note: the last appointment of the day
will start 30 minutes prior to closing.
How do appointments work?
- A limited number of 20-minute appointments are available each day the Library is open.
- Services available via appointment include: computer use, printing/copying/scanning/faxing, browsing for materials, and notary service.
- Appointments can be made over the phone by calling (630) 766-4642, or online at benlib.org/appt.
- One appointment per day, per person, please.
- In order for us to accommodate your appointment, you must show up no later than 10 minutes past your designated appointment start time.
- Face masks will be required to enter the building.
- If you have any questions, or would like to change your appointment time, please call us.
What services are available via curbside pickup/contact-free?
- Printing, copying, scanning, faxing
- Check out laptops & hotspots
- Pick up craft program supplies
- Public WiFi in parking lot
- Get a library card!
- Check out books, audiobooks, magazines, DVDs, Blu-rays, CDs, board games, binge boxes, youth book bundles & kits, and more!
- Call us! We are happy to help!
What services are available online?
- Browse our online catalog
- Sign up for our live virtual programming
- Online databases & research
- Take an online course through Universal Class
- Download eBooks, audiobooks, and music for free!
- Get an online-only library card!
- Print to the Library
- Explore free, online resources for kids
- Stream storytimes, craft videos, and more!
What you can expect upon your next visit to the Library:
- Adequate face coverings are required to enter the Library. Patrons under the age of two will be exempt from wearing a mask. If you do not have a protective face covering, please let our staff know at the Circulation Desk and a mask will be made available for 50 cents. Face masks/coverings must be worn properly over the nose, mouth, and chin.
- Social distancing floor decals are placed to remind patrons and staff to maintain the six-foot social distancing guidelines.
- Sneeze guards are in place at service desks.
- Staff will be moving throughout the building to clean surfaces, doorknobs, keyboards, etc.
- Public meeting room reservations and study room spaces are still unavailable during this time.
- All in-person structured in-house programming continues to be paused. Please view our current Program Guide for a variety of online programming opportunities provided free of charge.
- Furniture has been rearranged and seating made limited to accommodate social distancing.
- Curbside pickup is still available for patrons and is the recommended way that patrons obtain library materials.
- There is very limited computer availability.
- All items returned to the Library are placed into quarantine for 7 days. All items will remain checked out on patron accounts while they are in quarantine. There will be no late fees charged during this time, but patrons are encouraged to return their materials in a timely manner to help facilitate circulation. Laptops and hotspots will still be subject to late fees.
- Newspapers are not available to browse. Please visit the Library’s website and browse our online resources for similar materials.
- Toys and other manipulatives will not be available in Youth Services.
The following services and features will be implemented during Phase 5 – Illinois Restored per the Restore Illinois Plan:
- Restore expanded library hours, including weekends
- Resume in-house programming
- Allow groups to book and use library meeting rooms
- Study rooms are available for individual use
- All furniture and seating is restored
- Print newspapers are available to browse
Frequently Asked Questions
Beginning Friday, November 20, the Library will be open for curbside pickup and appintment-based services only. To book an appointment, please visit benlib.org/appt or call us at (630) 766-4642.Please see above for details.
Curbside pickup is available and the recommended way patrons obtain library materials. Please visit benlib.org/curbside for more information about this service.
All in-person Library programming events are cancelled until further notice. We are proud to offer an increase in digital programming and events for all ages. Our digital programs will be hosted on a variety of free platforms such as Zoom, Facebook, Instagram, and Vimeo. Live interactive programming will be held via Zoom and will require registration via our online calendar or by phone. Browse all of our new offerings at: benlib.org/program-guide.
Yes! Our outdoor, curbside book drop is open.
At this time, delivery between libraries has resumed. However, your items may be delayed due to quarantining of materials. Please note that some holds may take longer than usual.
If you have any further questions about your holds or any of our circulation policies during this time, please contact the Circulation Desk at (630) 766-4642.
Curbside pickup is a safe, contactless way to continue to enjoy library materials at home.
- Check out books, audiobooks, magazines, DVDs, Blu-rays, CDs, board games, binge boxes, a selection of youth book bundles and kits, Chromebooks, and WiFi hotspots!
- Printing, scanning, copying, and faxing services are also available for curbside pickup. Please call the Adult Services Desk at (630) 766-4642 for more information.
Curbside pickup is easy to use! Simply visit our website, benlib.org, and log into your account. Type in your search and request your hold — it’s that simple! You may also call the Library to request materials.
Material requests are pulled by staff throughout the day, checked out on your account, and bagged for pickup. If your item is available, you should receive notice within 24-48 hours.
For more information on our curbside pickup service, visit benlib.org/curbside or call (630) 766-4642.
All items have been quarantined for 7 days prior to being checked out to you. Please do not use liquid disinfectant on library materials. Time is the best disinfectant!
Yes. Due to the recent Tier 3 mitigation measures in Region 8 and status of the ongoing COVID-19 pandemic, we encourage the public not to attend this public forum, but rather submit questions or comments via our website at: benlib.org/submit. All questions and comments will be read during Hearing of Delegations and will be captured in the minutes. To view upcoming board agendas, please visit: benlib.org/board-agenda.
No. At this time, we are not accepting material donations. Please hold materials until an announcement is made that we are accepting donations. Thank you for your patience and understanding!
We have a wealth of digital resources available for free 24/7 with a Library card. Visit benlib.org/download to learn more.
Looking for online databases? Visit: benlib.org/research
Ancestry: Library Edition home access has also been extended to December 31, 2020.
Need a library card? You can now register for an online-only library card that will grant you access to our eBooks, eAudiobooks, streaming services, and more. Click here to sign up now, or read more here. Online cards expire after 90 days if not converted to a full-use card. Call the Circulation Desk at (630) 766-4642 for more information.
Yes! You can now register for an online-only library card! This digital library card will grant you access to our eBooks, eAudiobooks, streaming services, and more. Click here to sign up now, or read more here. Online cards expire after 90 days if not converted to a full-use card. Call the Circulation Desk at (630) 766-4642 for more information.
To access all Library service updates regarding COVID-19, please visit benlib.org/covid-19. We also frequently post library updates on social media and through our eNewsletter, so be sure to follow us on Facebook, Instagram, and Twitter and subscribe to our eNews.
Still have questions? Call us at (630) 766-4642, fill out our Contact Us form, or email us at reference@benlib.org.
We encourage you to do your part to help prevent the spread of COVID-19. Please follow these preventive steps, as recommended by the CDC to stop the spread of illness:
- Clean your hands often, either with soap and water for 20 seconds or a hand sanitizer that contains at least 60% alcohol.
- Avoid close contact with people who are sick.
- Put distance between yourself and other people (at least 6 feet).
- Cover your mouth and nose with a mask when around others.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces daily.
- CDC recommends that people wear masks in public settings and when around people outside of their household, especially when other social distancing measures are difficult to maintain.
- Masks may help prevent people who have COVID-19 from spreading the virus to others.
Finally, please use trusted, reliable, authoritative sources as you seek out news and information about COVID-19, such as the Illinois Department of Public Health, and the DuPage County Health Department.
We continue to monitor this situation and plan to share updates as any new information becomes available. We remain in close communication with local taxing bodies to determine the best course of action as we navigate the COVID-19 pandemic.
If you have any questions, please contact Library Director David Sieffert at (630) 766-4642 or at dsieffert@benlib.org