Curbside Pickup Service

In an effort to provide safe, easy, and convenient access of materials to our community, the Bensenville Community Public Library now offers curbside pickup service!

Please note that our curbside service is a pickup service only. All materials must be put on hold prior to pickup.

  • Check out books, audiobooks, magazines, DVDs, Blu-rays, CDs, board games, a selection of YS book bundles, and WiFi hotspots!
  • Printing, scanning, copying, and faxing services are also available for curbside pickup. Please call the Adult Services Desk at (630) 766-4642 for more information.

Curbside pickup hours:

Monday — Thursday
10:00 a.m. to 8:00 p.m.

Friday
10:00 a.m. to 4:00 p.m. 

Saturday
Closed

Sunday
1:00 p.m. to 4:00 p.m. 

How can I request materials for curbside pickup?

Place your items on hold:

  • Through the online catalog at: benlib.org/catalog

  • Through the SWAN Libraries Mobile App

  • By calling us at (630) 766-4642. We’re available Monday—Thursday 9:00 a.m. to 9:00 p.m., Fridays 9:00 a.m. to 5:00 p.m., and Sundays 1:00 p.m. to 5:00 p.m.

Once your hold is received and processed, we will notify you by phone or email when your items are ready for pickup. Please do not attempt to pick up your items until you have been notified. Once notified, you will have 7 days to pick up your hold during curbside hours.

My items are ready for pickup. Now what?

  • First things first, bring your cellphone and your library card with you to the library.
  • Once you arrive, please park in a designated curbside pickup spot in front of the building and call the phone number posted on the sign. (Curbside pro-tip: Add the BCPL Curbside phone number to your contacts in your phone for even easier pickup service next time!)
  • Tell us your name and which curbside spot you are in. Open your trunk. Staff will bring your items out to you and place directly in your trunk. Please do not exit the vehicle. If your trunk is not accessible, staff will place your items on top of your vehicle.
  • You can now enjoy your materials at home!

The outdoor book drop is open for returns!

Frequently Asked Questions about Curbside Pickup:

When you arrive at the library, call the curbside number posted on the sign in the parking lot and let us know you are here and not in a car. Please stay close to the outside book drop and a staff member will come out and place your items on the bench under the awning. You may retrieve your items when the staff member has returned to the building.

If you do not have a cell phone to use, please call the Library at (630) 766-4642 prior to picking up your items and alternate arrangements can be made.

No, the card number you received online is only valid for online use. Please call the Library at (630) 766-4642 to arrange to receive a physical card that can be used to for both online and in-house materials.

For the safety of our staff, we ask that you wait until one of the two spots is clear and park in a curbside spot when one becomes available. 

Books, audiobooks, magazines, DVDs, Blu-rays, CDs, board games, binge boxes, youth kits & book bundles, Chromebooks, WiFi hotspots, and more!

Printing, scanning, and faxing services are also available during curbside pickup. Please call the Adult Services Desk at (630) 766-4642 for more information.

If your items are on the shelf, you should receive notification that your items are ready for pickup within 24-48 hours. Please do not come to the library until you are notified that your items are ready. Some holds may take longer than usual due to items being quarantined upon return.

All items have been quarantined for 7 days prior to being checked out to you. Please do not use liquid disinfectant on library materials. Time is the best disinfectant!

Loan periods for all materials will be three weeks with two renewals, if there are no pending holds. Checkout limits remain the same.

For your safety and the safety of our staff, all returns must be made through the outside book drop. Staff will not accept any materials from patrons.

Please note: Items you have returned will remain on your account for approximately 7 days. At this time, no overdue fines are being charged on any library materials.

We can’t wait to see everyone again! We will reopen the building to patrons as soon as we can do so in a safe and responsible manner and in accordance with State guidelines. Please know that we will publicize any reopening information on our website and our Facebook page.

At this time, we are not accepting material donations. Please hold materials until an announcement is made that we are accepting donations. Thank you for your patience and understanding!

During inclement weather, the Library may suspend curbside pickup for the safety of the staff. Please call ahead to ensure curbside pickup is available.

Yes! We’re full of good suggestions! Staff members from the Adult Services and Youth Services Departments are available to help you find your next great read (or watch)! Call us at (630) 766-4642 and someone will be happy to assist you.

A Letter from the Director…

May 22, 2020

To our residents and patrons,

Foremost, I hope that this letter finds you and those important to you happy and healthy. We are all in uncharted waters, struggling to come to grips with the public health crisis and fallout of COVID-19. While so much is beyond our control, one thing that I find much comfort in is the fact that we live and work in a community as vibrant and resilient as Bensenville. A community that wholeheartedly believes in solidarity and looking out for our friends and neighbors. You can see the results of this every day, from birthday parades and porch portraits organized by the Village of Bensenville, to the thousands of lunches distributed by our friends at Bensenville School District 2, Fenton School District 100, and the Bensenville/Wood Dale Food Pantry. I know that we will all get through this and want you to know that when we do, the Library will be here, as we always have, to serve you.

While we cannot be together in the building currently, we are still working hard to provide you and your family with valuable resources. Please visit our webpage or social media pages to browse the current services we have available. We have premiered a new Storytime (from home) series on Facebook and Vimeo. We currently have 30+ new storytime videos that are available to view from the comfort of your home. We also have a variety of crafting and family videos that we have recently created. Last month our videos were viewed thousands of times for more than 125 hours collectively, so we know many of you are already enjoying these new resources. We have increased user checkouts for eBooks through OverDrive and Axis360. We installed a new public WiFi access point near our 30-minute parking spots to allow residents free and open access to our WiFi. Our online seed library is in full swing and has been met with much enthusiasm. Visit our webpage and place your order for up to 5 seed packets (while supplies last), which will be mailed directly to you at no charge with your library card. Don’t have a library card? Visit our website to sign-up for a new digital library card, which will allow you access to all of our online services. Virtual book clubs have launched with a variety of titles and times. This is just the tip of the iceberg; there are many more things to be found on our webpage and throughout our social media accounts. Check frequently because there is much more coming soon this summer.

We are working diligently to take steps to ensure that when the Library reopens, we are doing so in a safe and responsible manner. The Library administrative team and Board of Trustees has developed and passed a phased reopening plan. This is our roadmap to get back to being able to provide the level of service you expect and deserve as a community. Things will undoubtedly look different at the library for the near future, but we are committed to adapting our procedures, services, and programs to these unprecedented times.

When we reopen, we will be taking the following steps:

Introducing new curbside pickup option for materials on hold (launching early June 2020)

Promoting new digital programs and services guide for July and August (available mid June 2020)

Opening initially with limited hours to allow extra time for daily building maintenance and cleaning

Quarantining all materials for 72 hours prior to placing them back on the shelves

Installing new protective sneeze guards at all public service desks

Placing social distancing stickers on the floor

Limiting building occupancy according to public health guidelines

Vigilantly cleaning commonly touched surfaces throughout the day

Properly spacing computers and instituting new time limits on computer use

Purchasing additional copies of new, popular materials to minimize hold times while materials are quarantined

Introducing new digital programs and services

 

We understand the difficulty of not being able to access the Library and our physical materials during this time. I can assure you that we are working hard behind the scenes to open just as quickly as we can. At this time, the best service that we can provide is to be good stewards of public health. Thank you for your patience and support during this time and we cannot wait to see you all back in the building soon!  

David Sieffert

Library Director

To read more COVID-19 updates from the Library, please click here.

Keep up with the Library by following us on social media!

COVID-19 Updates for Our Library

Beginning Friday, November 20, the Library will be open for curbside pickup and appointment-based services only. To book an appointment, please visit benlib.org/appt or call us at (630) 766-4642.

Please note that as of 11/20/20, Illinois is under Tier 3 Mitigation Measures as put forward by Governor Pritzker and the Illinois Department of Public Health (IDPH) to help combat a resurgence of COVID-19 and prevent uncontrolled spread.

In accordance with recommendations from the IDPH and Governor Pritzker, we encourage our community to stay home to mitigate the spread of COVID-19. Although the Bensenville Community Public Library is open on an appointment basis, we recommend the use of our contact-free services, such as curbside pickup and our online services, whenever possible.

Curbside Pickup & Appointment Hours

  • Monday – Thursday | 10:00 a.m. to 8:00 p.m.
  • Friday | 10:00 a.m. to 4:00 p.m.
  • Saturday | Closed until further notice
  • Sunday | 1:00 p.m. to 4:00 p.m.

Please note: the last appointment of the day
will start 30 minutes prior to closing.

How do appointments work?

  • A limited number of 20-minute appointments are available each day the Library is open.
  • Services available via appointment include: computer use, printing/copying/scanning/faxing, browsing for materials, and notary service.
  • Appointments can be made over the phone by calling (630) 766-4642, or online at benlib.org/appt.
  • One appointment per day, per person, please.
  • In order for us to accommodate your appointment, you must show up no later than 10 minutes past your designated appointment start time.
  • Face masks will be required to enter the building.
  • If you have any questions, or would like to change your appointment time, please call us.

What services are available via curbside pickup/contact-free?

  • Printing, copying, scanning, faxing
  • Check out laptops & hotspots
  • Pick up craft program supplies
  • Public WiFi in parking lot
  • Get a library card!
  • Check out books, audiobooks, magazines, DVDs, Blu-rays, CDs, board games, binge boxes, youth book bundles & kits, and more!
  • Call us! We are happy to help!

What services are available online?

What you can expect upon your next visit to the Library:

  • Adequate face coverings are required to enter the Library. Patrons under the age of two will be exempt from wearing a mask. If you do not have a protective face covering, please let our staff know at the Circulation Desk and a mask will be made available for 50 cents. Face masks/coverings must be worn properly over the nose, mouth, and chin.
  • Social distancing floor decals are placed to remind patrons and staff to maintain the six-foot social distancing guidelines.
  • Sneeze guards are in place at service desks.
  • Staff will be moving throughout the building to clean surfaces, doorknobs, keyboards, etc.
  • Public meeting room reservations and study room spaces are still unavailable during this time.
  • All in-person structured in-house programming continues to be paused. Please view our current Program Guide for a variety of online programming opportunities provided free of charge.
  • Furniture has been rearranged and seating made limited to accommodate social distancing.
  • Curbside pickup is still available for patrons and is the recommended way that patrons obtain library materials.
  • There is very limited computer availability.
  • All items returned to the Library are placed into quarantine for 7 days. All items will remain checked out on patron accounts while they are in quarantine. There will be no late fees charged during this time, but patrons are encouraged to return their materials in a timely manner to help facilitate circulation. Laptops and hotspots will still be subject to late fees.
  • Newspapers are not available to browse. Please visit the Library’s website and browse our online resources for similar materials.
  • Toys and other manipulatives will not be available in Youth Services.

The following services and features will be implemented during Phase 5 – Illinois Restored per the Restore Illinois Plan:

  • Restore expanded library hours, including weekends
  • Resume in-house programming
  • Allow groups to book and use library meeting rooms
  • Study rooms are available for individual use
  • All furniture and seating is restored
  • Print newspapers are available to browse
Please note that these plans may change based on the Illinois Department of Public Health and DuPage County Health Department’s recommendations, as well as the wellness of library staff.

Frequently Asked Questions

Beginning Friday, November 20, the Library will be open for curbside pickup and appintment-based services only. To book an appointment, please visit benlib.org/appt or call us at (630) 766-4642.Please see above for details.

Curbside pickup is available and the recommended way patrons obtain library materials. Please visit benlib.org/curbside for more information about this service.

All in-person Library programming events are cancelled until further notice. We are proud to offer an increase in digital programming and events for all ages. Our digital programs will be hosted on a variety of free platforms such as Zoom, Facebook, Instagram, and Vimeo. Live interactive programming will be held via Zoom and will require registration via our online calendar or by phone. Browse all of our new offerings at: benlib.org/program-guide.

Yes! Our outdoor, curbside book drop is open. 

There will be no late fees charged during this time, but patrons are encouraged to return their materials in a timely manner to help facilitate circulation. Laptops and hotspots will still be subject to late fees.

At this time, delivery between libraries has resumed. However, your items may be delayed due to quarantining of materials. Please note that some holds may take longer than usual.

If you have any further questions about your holds or any of our circulation policies during this time, please contact the Circulation Desk at (630) 766-4642.

Curbside pickup is a safe, contactless way to continue to enjoy library materials at home.

  • Check out books, audiobooks, magazines, DVDs, Blu-rays, CDs, board games, binge boxes, a selection of youth book bundles and kits, Chromebooks, and WiFi hotspots!
  • Printing, scanning, copying, and faxing services are also available for curbside pickup. Please call the Adult Services Desk at (630) 766-4642 for more information.

Curbside pickup is easy to use! Simply visit our website, benlib.org, and log into your account. Type in your search and request your hold — it’s that simple! You may also call the Library to request materials.

Material requests are pulled by staff throughout the day, checked out on your account, and bagged for pickup. If your item is available, you should receive notice within 24-48 hours.

For more information on our curbside pickup service, visit benlib.org/curbside or call (630) 766-4642.

All items have been quarantined for 7 days prior to being checked out to you. Please do not use liquid disinfectant on library materials. Time is the best disinfectant!

Yes. Due to the recent Tier 3 mitigation measures in Region 8 and status of the ongoing COVID-19 pandemic, we encourage the public not to attend this public forum, but rather submit questions or comments via our website at: benlib.org/submit. All questions and comments will be read during Hearing of Delegations and will be captured in the minutes. To view upcoming board agendas, please visit: benlib.org/board-agenda.

No. At this time, we are not accepting material donations. Please hold materials until an announcement is made that we are accepting donations. Thank you for your patience and understanding!

We have a wealth of digital resources available for free 24/7 with a Library card. Visit benlib.org/download to learn more.

Looking for online databases? Visit: benlib.org/research

Ancestry: Library Edition home access has also been extended to December 31, 2020.

Need a library card? You can now register for an online-only library card that will grant you access to our eBooks, eAudiobooks, streaming services, and more. Click here to sign up now, or read more here. Online cards expire after 90 days if not converted to a full-use card. Call the Circulation Desk at (630) 766-4642 for more information.

Yes! You can now register for an online-only library card! This digital library card will grant you access to our eBooks, eAudiobooks, streaming services, and more. Click here to sign up now, or read more here. Online cards expire after 90 days if not converted to a full-use card. Call the Circulation Desk at (630) 766-4642 for more information.

To access all Library service updates regarding COVID-19, please visit benlib.org/covid-19. We also frequently post library updates on social media and through our eNewsletter, so be sure to follow us on Facebook, Instagram, and Twitter and subscribe to our eNews.

Still have questions? Call us at (630) 766-4642, fill out our Contact Us form, or email us at reference@benlib.org.

We encourage you to do your part to help prevent the spread of COVID-19. Please follow these preventive steps, as recommended by the CDC to stop the spread of illness:

  • Clean your hands often, either with soap and water for 20 seconds or a hand sanitizer that contains at least 60% alcohol.
  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people (at least 6 feet).
  • Cover your mouth and nose with a mask when around others.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces daily.
  • CDC recommends that people wear masks in public settings and when around people outside of their household, especially when other social distancing measures are difficult to maintain.
  • Masks may help prevent people who have COVID-19 from spreading the virus to others.

Finally, please use trusted, reliable, authoritative sources as you seek out news and information about COVID-19, such as the Illinois Department of Public Health, and the DuPage County Health Department.

We continue to monitor this situation and plan to share updates as any new information becomes available. We remain in close communication with local taxing bodies to determine the best course of action as we navigate the COVID-19 pandemic.

If you have any questions, please contact Library Director David Sieffert at (630) 766-4642 or at dsieffert@benlib.org

Library Carpeting Project Complete


We are pleased to announce that as of March 11, 2020 the Library’s interior carpeting project is complete!

We appreciate our community’s patience and understanding as everyone involved worked hard to finish the project as quickly as possible.

If you haven’t yet seen the new carpeting, and some of our new furniture and material rearrangements, stop by and take a look!

Stay tuned for some before-and-after photos…