May 22, 2020
To our residents and patrons,
Foremost, I hope that this letter finds you and those important to you happy and healthy. We are all in uncharted waters, struggling to come to grips with the public health crisis and fallout of COVID-19. While so much is beyond our control, one thing that I find much comfort in is the fact that we live and work in a community as vibrant and resilient as Bensenville. A community that wholeheartedly believes in solidarity and looking out for our friends and neighbors. You can see the results of this every day, from birthday parades and porch portraits organized by the Village of Bensenville, to the thousands of lunches distributed by our friends at Bensenville School District 2, Fenton School District 100, and the Bensenville/Wood Dale Food Pantry. I know that we will all get through this and want you to know that when we do, the Library will be here, as we always have, to serve you.
While we cannot be together in the building currently, we are still working hard to provide you and your family with valuable resources. Please visit our webpage or social media pages to browse the current services we have available. We have premiered a new Storytime (from home) series on Facebook and Vimeo. We currently have 30+ new storytime videos that are available to view from the comfort of your home. We also have a variety of crafting and family videos that we have recently created. Last month our videos were viewed thousands of times for more than 125 hours collectively, so we know many of you are already enjoying these new resources. We have increased user checkouts for eBooks through OverDrive and Axis360. We installed a new public WiFi access point near our 30-minute parking spots to allow residents free and open access to our WiFi. Our online seed library is in full swing and has been met with much enthusiasm. Visit our webpage and place your order for up to 5 seed packets (while supplies last), which will be mailed directly to you at no charge with your library card. Don’t have a library card? Visit our website to sign-up for a new digital library card, which will allow you access to all of our online services. Virtual book clubs have launched with a variety of titles and times. This is just the tip of the iceberg; there are many more things to be found on our webpage and throughout our social media accounts. Check frequently because there is much more coming soon this summer.
We are working diligently to take steps to ensure that when the Library reopens, we are doing so in a safe and responsible manner. The Library administrative team and Board of Trustees has developed and passed a phased reopening plan. This is our roadmap to get back to being able to provide the level of service you expect and deserve as a community. Things will undoubtedly look different at the library for the near future, but we are committed to adapting our procedures, services, and programs to these unprecedented times.
When we reopen, we will be taking the following steps:
• Introducing new curbside pickup option for materials on hold (launching early June 2020)
• Promoting new digital programs and services guide for July and August (available mid June 2020)
• Opening initially with limited hours to allow extra time for daily building maintenance and cleaning
• Quarantining all materials for 72 hours prior to placing them back on the shelves
• Installing new protective sneeze guards at all public service desks
• Placing social distancing stickers on the floor
• Limiting building occupancy according to public health guidelines
• Vigilantly cleaning commonly touched surfaces throughout the day
• Properly spacing computers and instituting new time limits on computer use
• Purchasing additional copies of new, popular materials to minimize hold times while materials are quarantined
• Introducing new digital programs and services
We understand the difficulty of not being able to access the Library and our physical materials during this time. I can assure you that we are working hard behind the scenes to open just as quickly as we can. At this time, the best service that we can provide is to be good stewards of public health. Thank you for your patience and support during this time and we cannot wait to see you all back in the building soon!